Manage your home insurance

The Royal Bank of Scotland home insurance policies are underwritten by U K Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration number 202810.

Existing Home Insurance Policy Documents

You may need Adobe Reader to view some of these documents. Get Adobe Reader. Visit the Adobe accessibility pages. If you purchased your policy before May 2005 please call on 0345 246 0452 (select option 2 then option 3) for a copy of your policy documents.

Manage your home insurance

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The Claims Process

Steps to making a home insurance claim.

Step 1: Ideally have your Insurance Policy reference number ready, don't worry if you can't find it though. It just makes the process a little quicker!

Step 2: To start a new claim you can either call the NatWest Insurance team or register your claim online. There's a 24 hour emergency helpline available to our customers.

Please Note: If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police and gain a reference number for the Crime.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0452 (select option 1, then option 1)

(Relay UK: 18001 0345 246 0452)

Monday to Friday 8am-6pm

Emergency helpline

Call: 0345 878 5069

(Relay UK: 18001 0345 878 5069)

Existing claims

To find out the progress of your existing insurance claim, call the Insurance Team.

To make the process quicker, you will have been given a claim reference number when you first made the claim. To save time you should have this or your policy number to hand to help locate your insurance claim in the process as quickly as possible.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0452 (select option 1, then option 2)

(Relay UK: 18001 0345 246 0452)

Monday to Friday 9am-5pm

Emergency helpline

Call: 0345 878 5069

(Relay UK: 18001 0345 878 5069)

Renewals

If it's time to renew your insurance policy or you have any questions about your home insurance renewal, call the Insurance Team who will be happy to help.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0452 (select option 2, then option 1)

(Relay UK: 18001 0345 246 0452)

Lines open

Monday to Friday 8am-7pm

Other queries

If you have any queries about your insurance policy, the team are here to help. Whether you want to discuss what's included in your policy, amend your details, increase your cover or raise a complaint the Insurance Team will be able to assist.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0452 (select option 2, then option 3)

(Relay UK: 18001 0345 246 0452)

Lines open

Monday to Friday 8am-7pm

Change my Automatic renewal preference

Please refer to your renewal invite as it will state whether you have an automatic or manual renewal.

If you have an automatic renewal - more than 7 days until your renewal date

Your policy renewal date can be found on your renewal invite. Use this renewal preference form to change your renewal preferences. You can start or stop your automatic renewal or lapse your policy online.

To update your renewal preference, you will need to enter your policy details here. It’s really important that the policy details are entered correctly, as any errors could mean your request can’t be processed. This could result in payment being taken from your account or there being no cover in place in the event of a claim.

If you have an automatic renewal - Less than 7 days until your renewal date

Your policy renewal date can be found on your renewal invite. If your renewal date is in the next 7 days, you will be unable to use this renewal preference form. To change your renewal preferences or lapse your policy, please contact U K Insurance Ltd on 0345 246 0452 / TypeTalk: 18001 0345 246 0452 to ensure that the appropriate action is taken before the start of your new policy year. Failure to contact U K Insurance Ltd could result in payment being debited from your account.

If you have a manual renewal

You must contact U K Insurance Ltd on 0345 246 0452 to ensure that your policy will be renewed before the start of your new policy year. Failure to do this could result in your cover lapsing and there being no cover in place in the event of a claim.